Privacy policy
Last updated November 4, 2026
1. What we collect
Your name, email address and time zone; the organizations you belong to and your role; the appraisals, photos, comparables and reports you create; and technical logs (IP address, browser, request times) that keep the service secure.
2. How we use it
Only to provide VINbasis: to sign you in, store and render your reports, look up vehicle data you ask for, send account emails, prevent abuse and fix problems. We don't sell personal data and we don't use your files to train models.
3. Who can see your files
Members of your organization, according to their role. Our staff access an account only to support you or to investigate abuse, and every such access is logged.
4. Service providers
We use providers for hosting, email delivery, vehicle listings and, on paid plans, factory build data. They receive only what the task needs (a VIN or search criteria, never your client's details) and are bound to protect it. Place names for ZIP codes come from the GeoNames postal-code data (geonames.org, licensed CC BY 4.0) and ZIP locations from the US Census Bureau; both are built into the app, so no request is made to look a ZIP up.
5. Retention
Your data is kept while your account is active. Deleted drafts are removed; issued revisions stay as long as the case exists. When an account is closed, its data is deleted within 90 days, except logs we must keep for security or law.
6. Security
Passwords are stored as one-way hashes, sessions are server-side and expire, data is sent over TLS, and organizations can never see each other's records.
7. Your choices
You can correct your profile, export your reports and ask us to delete your account. Depending on where you live you may have further rights, such as access or portability; we will honor them.
8. Contact
For privacy questions or requests, write to us from the email address on your account. We will answer within 30 days.