Terms of service
Last updated November 4, 2026
1. The service
VINbasis is software for preparing vehicle appraisal reports. You use it to record a vehicle, its condition, comparable vehicles and the offers in a claim, and to issue reports under your own name. These terms apply to everyone who uses it.
2. Your account
You are responsible for your account and for what happens under it. Keep your password private, give team members only the role they need, and tell us promptly if you suspect unauthorized access. You must be at least 18 and able to enter a contract.
3. Your reports and your opinion
Every report is your professional opinion. VINbasis computes the figures you ask for and lays them out, but you choose the comparables, adjustments and conclusions and you are responsible for them, including any licensing or disclosure your state requires.
4. Your data
What you enter and upload stays yours. You give us permission to store, process and display it only to run the service for you. You can export your reports at any time.
5. Plans and payment
Free accounts get the cases the free plan includes each month. Paid plans include a number of cases each month for a fixed price; cases beyond them are charged at the published price per case. Prices can change with 30 days' notice. Until online billing launches, paid plans are arranged with our team.
6. Acceptable use
Don't use the service to break the law, to misrepresent a vehicle or a valuation, to access other accounts, or to overload or reverse-engineer it. We may suspend accounts that do.
7. Availability and liability
We work to keep the service available and your data safe, but it is provided as is. To the extent the law allows, our liability is limited to what you paid us in the 12 months before the claim, and we are not liable for indirect losses or for the outcome of any claim or dispute.
8. Changes and contact
We may update these terms; if a change is material we will tell you before it applies. Continuing to use the service means you accept the updated terms. Questions: write to us from the address on your account page.